Broadband contract about to expire?

Before your current broadband contract expires, explore our latest offers and use our Opus broadband availability checker to see if you can connect to our fixed wireless broadband network. Once you confirm our availability, you can schedule installation, and we'll activate your service before your current provider discontinues theirs.

Business Broadband Deals
Restaurants in Nelson rely on great broadband
Restaurants in Nelson, Lancashire, need a good broadband connection to streamline operations and enhance customer experience. High-speed internet enables efficient online reservations, digital menu updates, and quick payment processing. It supports seamless communication with suppliers and delivery services, ensuring timely restocks and deliveries.
Additionally, robust Wi-Fi attracts customers who prefer connected dining experiences, boosting foot traffic and customer satisfaction. Overall, reliable broadband is essential for operational efficiency and competitive advantage in the digital age.

What do people in Nelson want from broadband suppliers?

Broadband customers in Nelson, Lancashire, typically seek several key features and benefits from their internet service providers:

Nelson customer using Opus Broadband

Reliability

Customers want an internet connection that rarely goes down or has interruptions, so they can stay connected for work, entertainment, and communication.

Excellent Customer Service

Good customer support is important for quickly fixing any internet problems.

High Speeds

Fast internet is necessary for streaming HD videos, online gaming, video calls, and other heavy internet use.

Affordability

Customers look for broadband plans that are affordable and offer good value for money.

Flexibility

Customers appreciate broadband plans that offer flexible options for contracts, data limits, and extra features.

Coverage

People in Nelson want broadband providers that offer strong and widespread coverage so they can get high-speed internet no matter where they are in the area.

Opus broadband can meet all of these expectations, and our highly dedicated customer support team can ensure customer satisfaction and loyalty in Nelson, Lancashire.
Internet for everyone
Bridging the digital divide in Nelson
Our Internet for Everyone program provides broadband connections for families and individuals currently unable to connect to the internet where they live. We work with referral partners throughout Nelson.
Internet for Everyone helps communities and community groups to connect with the internet using our digital inclusion program. To take part in the program reach out to one of our local partners who can help you get connected to the internet.

Any organisation can apply to be a referral partner simply complete the contact form on our Internet for Everyone page and our Internet for Everyone team will get in contact with you to start the application process.
We help different community groups connect to the internet using our fixed wireless broadband network. To apply simply contact one of our referral partners, all you have to do is to complete a simple application form (if you need help completing the form our referral partner will be able to help you).

In some cases, we have been able to help schools provide pupils with hardware to connect to the internet and allow pupils to carry on education remotely.
When we receive an application from one of our referral partners the only difference between an Internet for Everyone installation and customer installation is we call to arrange the installation date. From this point onwards installation and connection are the same for all of our customers.
Apply to be an Opus partner
How do I find out which broadband package is available?
6 Steps to getting connected to Opus Broadband fixed wireless network
Check availability
You need to give us your address and telephone number.
If you give us your mobile number you can also book your installation time and date online)
Select your package
If you have accepted cookies (not the biscuits sorry!) you can go away and check which package is best for you, when you return to our website you will be able to carry on with your order.
Add Optional Features
Choose any add-ons available with the broadband package you have selected. You will find details about each add-on on the page after you have selected your broadband package.
Confirm Details
Please confirm your contact details, including your date of birth. At this stage set up your direct debit details. You will be able to update your contact us details when your account is created.
Arrange your installation date.
If you have give us your mobile phone number you can book an appointment on our website. If you have not given us your mobile phone details we will call you to arrange the appointment.
Refer a friend scheme
Once your account is connected, join our refer-a-friend program. Full details are available on MyAccount. Refer friends and family, and earn rewards when you both qualify!
Opus Broadband Frequently Asked Questions
Currently in Nelson our fastest broadband connection is 300 Mbps. You can choose a lower speed if you wish. Speeds are limited by the network technology available to your address this is why we need your postcode and address to show you the broadband packages available at your address.
In Nelson, you can connect to our network using fixed wireless technology. This means you do not need a landline to connect to our broadband network.
In Nelson, our broadband is supplied via fixed wireless technology. You could have broadband supplied via your telephone line as well. This would mean you could have two different broadband suppliers. Normally only business customers need more than one broadband supplier speak to our broadband business team.
speak to our broadband business team
For most customer support questions our customers can log into their account and find the answers to their questions. We use SMS messages to alert our customers if there is a network outage or planned maintenance. Our customers can update their mobile phone numbers in their My Accounts settings.
Our installation engineers will set up your devices for you but we will also provide you with an information pack that you can use to connect additional devices in the future. When you arrange your installation online you have the chance to tell us which devices you need help setting up.
We use SMS messages to advise your customers if there is any planned maintenance that could affect their broadband connection or if there is a network outage for any reason. By providing your mobile phone number you can also book your installation online, this means you will get connected quicker!
Our network delivery depends on finding your address and checking you can connect. Initially, we do this by checking your address and postcode. In most cases, this is enough information to arrange your installation. We also carry out more detailed checks before installing our broadband at your property.
We use a database supplied by Royal Mail to validate postcodes and addresses. In some cases, this database is out of date. If you are in a new development your postcode may not be updated correctly. Contact our customer service team who can help you get your address validated and arrange your installation.
Part of the process for signing up for a new broadband deal, regulated by Ofcom requires us to send you documents. We choose to do this via e-mail so the installation process can be as quick and easy as possible. You can update your e-mail address in your My Account at any time as well as your marketing preferences.
We can only guarantee the broadband speed to the first router in your network. The technology used in your devices to connect to either Wi-Fi or ethernet (cable) will determine the speed your device can connect to your home broadband network. This is the same for all broadband suppliers!
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